Frequently Asked Question's
How do I know, the date I would receive my order?
The expected dispatch date of the order is mentioned against each product. Your order would be shipped accordingly. Our endeavour is to get the order delivered to you as fast as possible. If we estimate any delay, we will update you about the same.
The product that I wanted to order is no more available. What do I do?
We do get fresh stock of whatever has been sold out in most cases. There is a "Tell Me When Available" link right next to Out of Stock sign under each product, you can click on that button and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.
Can I change a product in an order that I have already placed?
It would not be possible to change products in orders, you need to get your previous order cancelled within 24hrs and place a new order.
Payment I have been charged twice, for a single order that I placed with you.
Due to technical issues sometime, there are possibilities of being charged twice for a single transaction. In such case, Please email us with the order tracking number, the amount and the date of duplicate charge. We shall get back to you with a feasible solution.
Can I pay for an order, after I have received the product?
No we don’t provide cash on delivery service.
How secure is my payment and the card details?
Our Payment gateways adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details, are well protected. We are using CCAvenue as our payment gateway partner.
Do you ship your products to all countries?
No, we don't ship globally. For international and bulk orders you can mail us your query with details on our customer care email id fab5cs@ew.esselgroup.com
Can I track my package?
Yes, you can track your package by your order number once it is shipped by our side.
What are your shipping charges?
Shipping Charges are as follows
- For Cart Value below INR 300 – INR 50
- For Cart Value between INR 301 to INR 500 – INR 30
- For Cart Value above INR 500 – Free Shipping
What are the couriers you use to ship the products?
We use reputed couriers based on the destination of delivery.
Can you ship the product, faster than the dispatch date given online?
We generally try to dispatch products as soon as possible and within the dispatch date given. However expediting products may not be possible, all the time.
What forms of payment do you accept?
You may use Internet Banking or pay by using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
How can the store offer these discounts?
Offers if any are mentioned on the Product page and it may vary from time to time.
How do I cancel an order with an online store?
To cancel your order, please call our call centre or email us at fab5cs@ew.esselgroup.com within 24hours of placing the order.
How can I discover a store's policy on returns?
We offer 10 Days exchange policy provided product is not used and is in saleable condition. However, in case of any rare manufacturing defects we will respond on case to case basis.
Can I change my email address and the password I use to access the website?
Yes. You may change these details by logging into your account and in settings option you will be able to change the same.
